Refund Policy
The Korean version of this Refund Policy is the original, and if this English version differs from it in meaning, the Korean version prevails, except as to sections that appear only in this English version and except where mandatory laws of the country or state where you live require otherwise.
This Policy sets out the criteria for cancelling payments and issuing refunds for the GYMKC paid subscription (Pro). It applies together with Article 6 of the Terms of Service, which covers subscriptions in general, and with respect to refunds, this Policy prevails.
1. Products Sold and Prices
The only product we sell is the GYMKC Pro subscription. Features you use yourself, such as workout logging, running routines, and crews, are provided free of charge with no time limit. Which features are Free and which are Pro is determined by the comparison table on the Plans screen of the App (Article 8 of the Terms of Service).
| Product | Price (VAT included) | Payment cycle | Service period |
|---|---|---|---|
| GYMKC Pro Monthly | KRW 9,900 | Recurring payment every 1 month | 1 month from the date of payment |
| GYMKC Pro Yearly | KRW 69,000 | Recurring payment every 12 months | 12 months from the date of payment |
The prices in the table above, and the highest price below, are for payments on the web in Korean won. If you subscribe in the App through the App Store or Google Play, the price, currency, and any free trial are the ones that store shows in your country before you confirm the purchase.
The highest price for a single payment is KRW 69,000 (Yearly), and the longest service period provided by a single payment is 12 months. We do not sell any product with a service period longer than 12 months. You may also check the product lineup and current prices on the Plans screen of the App.
The length of the free trial and the eligibility, period, and amount of any discount (such as a first-month discount) apply as displayed on the Plans screen before payment, and any discount not displayed on the Plans screen does not apply. The refund amount is calculated under the criteria below on the basis of the amount you actually paid, including for any billing cycle in which you received a discount. If you exercise the right of withdrawal (청약철회; "withdrawal") within 7 days after payment, the full amount is refunded; for an early termination after that, we refund the amount remaining after deducting the charge for the period of use and the cancellation fee.
2. Processing Entity According to Payment Route
Depending on where the subscription was started, the entity that processes refunds differs.
- Subscribing on the web (browser): Payments are made as recurring payments through the payment gateway Toss Payments, and the Operator processes refunds in accordance with this Policy.
- Subscribing in the App on Android: Google Play processes payments, renewals, cancellations, and refunds. In this case, Google Play's refund policy and procedures apply, and the App does not store your payment method information.
- Subscribing in the App on iOS with App Store payment: the App Store processes payments, renewals, cancellations, and refunds. In this case, Apple's refund policy and procedures apply, and the App does not store your payment method information.
Articles 3 through 6 below apply to web payments.
3. Right of Withdrawal (7 Days After Payment)
You may exercise the right of withdrawal within 7 days from the date of payment or the date you started using the service, whichever is later, and during this period we refund the full amount even if you have already used part of the period. For GYMKC Pro, use begins at the same time as payment, so the two dates are the same.
After 7 days have passed, the right of withdrawal may no longer be exercised. Any refund after that is made only under the early termination criteria in Article 4 below, and periods you have used without any fault on the part of the Operator are not refunded.
4. Cancellation · Auto-Renewal · Early Termination
Cancellation (turning off auto-renewal): You may turn off auto-renewal at any time on the Settings screen. If you turn off auto-renewal, the next payment is not made, and you may continue to use the service until the end of the period you have already paid for. In this case, no refund is made.
Early termination: To end your use partway through a period you have already paid for and get back the charge for the remaining period, apply by the method in Article 6. Once your application is confirmed, your Pro use ends immediately, and the refund amount is calculated as follows.
Refund amount = amount paid − charge for the period of use − cancellation fee (rounded down to the nearest KRW 10; KRW 0 if the result is less than KRW 0)
Charge for the period of use = amount paid × days of use ÷ total number of days in the subscription period, rounded up to the nearest KRW 10. Days of use are counted in units of 24 hours from the time the period of use began (the scheduled payment time), a partial day counts as 1 day, and days are counted up to the day on which the application is received
Cancellation fee = 10% of the amount paid (applying, mutatis mutandis, 「계속거래 등의 해지·해제에 따른 위약금 및 대금의 환급에 관한 산정기준」 (Criteria for Calculating Cancellation Fees and Refunds upon Termination or Rescission of Continuous Transactions, etc.)), rounded up to the nearest KRW 10
For example, if you pay KRW 69,000 for a yearly subscription and request early termination after 90 days of use, we refund KRW 45,080, which is the amount remaining after deducting the charge for the period of use of KRW 17,020 and the cancellation fee of KRW 6,900 (based on 365 days). Monthly subscriptions are calculated in the same way, and for a billing cycle in which you received a discount, the calculation is based on the amount you actually paid.
For a refund under Article 12 of the Terms of Service (refusing unfavorable changes), we refund the charge for the remaining period, prorated by the number of days, without a cancellation fee.
Even if you cancel your subscription or terminate it early, your workout records are not deleted. Only paid features are locked, and you may export your records at any time.
5. Free Trial and Payment Failure
- A free trial starts after you register a payment method and is available once per account. You are not charged during the trial period, and when it ends, your subscription starts with the registered payment method (for web payments, only if your payment consent has been obtained). If you turn off auto-renewal during the trial, you are not charged. For a trial started on the web or through Google Play, we notify you in advance by App notification 3 days and 1 day before the first payment. For a trial started through the App Store, you may check the renewal date in the App Store's subscription management. For web payments, if the payment amount increases because a trial or discount ends or the price goes up, we obtain your separate consent during the period from 30 days before the payment date until the day before the payment date, and if you do not consent or do not respond, no payment is made and the recurring payment ends (Article 6 of the Terms of Service).
- If a payment fails, it is retried for 3 days while your access continues, and if payment is still not made during that period, auto-renewal is discontinued. Failed payments are not charged.
6. How to Request a Refund
In the App: Tap [Request a refund] in Manage subscription. The moment you tap it is the time of receipt, and auto-renewal is turned off.
By email: Send the email address of the account you signed up with and the type of request (withdrawal or early termination) to support@gymkc.org. No particular form is required.
Withdrawal (Article 3): Without delay from the date of receipt (and no later than within 3 business days), we submit a cancellation request for the card payment you made.
Early termination (Article 4): We count the period up to the date of receipt as the period of use and, without delay from the date of receipt, calculate the refund amount under the criteria in Article 4, submit the card cancellation, and inform you of the basis of the calculation.
Depending on the card issuer, a card cancellation may take an additional 3 to 5 business days after it is submitted.
If there is a period during which use was not possible due to a service interruption or fault of the Operator, that period is excluded from the period of use in calculations. This Policy does not limit the rights guaranteed to consumers by law.
If you are a consumer in Australia or New Zealand, nothing in this Refund Policy excludes, restricts, or modifies the guarantees you have under the Australian Consumer Law or the Consumer Guarantees Act, or your rights and remedies under those laws.
7. Inquiries
Payment and refund inquiries
support@gymkc.org
8. Business Information
Trade name: KKC Labs (케이케이씨 랩스)
Representative: Kim KyeongChan (김경찬)
Business registration number: 705-14-02207
Mail-order business report number: 2026-서울송파-2025
Business address: Unit 201, 5-17 Garak-ro 12-gil, Songpa-gu, Seoul, Republic of Korea
Email: support@gymkc.org
Payment gateway: Toss Payments Co., Ltd. (for web payments)