Ways to reach us
If you tell us which device you were using and which screen you were on, we can reply faster.
support@gymkc.orgIn the app
You can send it right from the app, and your app version is included automatically.
Settings › Support and info › Report a bug or send feedback Send feedback in the appKakaoTalk (for users in Korea)
You can ask us in a 1:1 chat on the KakaoTalk app you normally use. The channel name is GYMKC.
Chat with the GYMKC channelFrequently asked questions
Where do I manage or cancel my subscription?
On iOS, go to App Store account settings › Subscriptions. On Android, go to Google Play › Subscriptions. On the web, go to Settings › GYMKC Pro › Manage subscription. App Store and Google Play subscriptions renew on the same terms unless you cancel at least 24 hours before the current period ends. For web subscriptions paid through Toss Payments, you can turn off auto-renewal any time before the billing date.
How do I get a refund?
The rules depend on how you paid. See the Refund Policy for the steps for App Store, Google Play, and web payments.
I want to delete my account and records
Go to Settings › Account and security › Delete account. Your records are deleted immediately and can't be recovered. To request deletion without the app, see the Account Deletion Guide.
Where do I manage health app sync?
In Settings › Health app sync, you can manage permissions and delete records. Even if you disconnect, your records in GYMKC remain.